Honesty
I once took a negotiations class and commented to the instructor, "I'm an honest person. I want to make a fair profit on my products or services, and I want my customers to get a good value. If I work with people who feel the same way, wouldn't most negotiations be easy? Or am I going to be taken for a ride every time?" She told me that I was naive. "Negotiation is part of the game, part of the deal. You have to hold some cards to make the best possible profit."
I'm sure the instructor is mostly right. However web communication has allowed large, impersonal companies to make honesty and trust part of their brand. We can get consumer reviews, both positive and negative on most electronics and travel sites.
Funny, I think that's why the local hardware store, butcher and insurance agent prospered in the past. They were trusted to provide the best advice and products at a fair price. If they didn't, all the neighbors told you about it.
I'm sure the instructor is mostly right. However web communication has allowed large, impersonal companies to make honesty and trust part of their brand. We can get consumer reviews, both positive and negative on most electronics and travel sites.
Funny, I think that's why the local hardware store, butcher and insurance agent prospered in the past. They were trusted to provide the best advice and products at a fair price. If they didn't, all the neighbors told you about it.
